care content strategist
what you need:
first degree in marketing, international business or business administration.
3+ years experience in social media customer service or brand messaging.
2 years’ experience for a fortune 500 company.
associate or ba/bs degree in communications, marketing, social media, or related discipline, or equivalent experience and demonstrated expertise.
strong communication skills, with a priority on writing for social media and ability to translate processes and technical information into clear, useful, simple language.
demonstrated ability to write according to style, grammar, punctuation, voice, and tone standards,
understanding of customer support social media trends and best practices.
demonstrated proficiency in using facebook, twitter, instagram, linkedin, youtube, excel, google analytics, and scheduling tolos.
strong analytical, problem-solving skills and a passion for turning data into actionable insights.
intermediate to advance skills in microsoft office tools.
prioritization and sense of urgency abilities.
what will you do:
monitor and respond to customers, shoppers, and other stakeholders across social media channels
solve customer issues using critical thinking, effective communication, and social customer service best practices
recognize and escalate high-profile customer issues
elevate the brand by using social media support best practices
identify opportunities and gaps in recommending proactive responses, shortcuts, and other social support content needs
stay up to date with the latest social media best practices and technologies
continued employment is contingent upon completion of a multi-week training program
cultural fit
habilidades analíticas
proactividad
resultados basados en objetivos
aprendizaje rápido
trabajo en equipo
entusiasmo
atención a los detalles
habilidades de comunicación
creatividad e innovación
eficiencia
organización y planificación
altos estándares
sobre tipti
tipti s.a es una empresa de e-commerce orientada a la venta de productos de supermercado y tiendas especializadas a través de medios digitales y con entrega a domicilio. nuestro negocio se basa en la conexión entre un equipo de compradores especializados y los usuarios / consumidores que buscan cumplir con necesidades para su hogar.
nuestros valores:
liderazgo
colaboración
integridad
compromiso
pasión
diversidad
calidad
