care social media specialist
about you:
the ideal candidate is someone who is passionate about delivering the best customer experience, is proficient using multiple social media channels, has a strong sense of empathy, and can help drive exceptional customer service by helping customers who reach out to tipti through social media for assistance.
what you need:
associate or ba/bs degree in communications, marketing, social media, or related discipline, or equivalent experience and demonstrated expertise.
2+ years experience in social media customer service or brand messaging.
2 years’ experience for a fortune 500 company.
strong communication skills, with a priority on writing for social media and ability to translate processes and technical information into clear, useful, simple language.
demonstrated ability to write according to style, grammar, punctuation, voice, and tone standards.
understanding of customer support social media trends and best practices.
demonstrated proficiency in using facebook, twitter, instagram, linkedin, youtube, excel, google analytics, and scheduling tools.
strong analytical, problem-solving skills and a passion for turning data into actionable insights.
intermediate to advance skills in microsoft office tools.
prioritization and sense of urgency abilities.
cultural fit
analytics skills
proactivity
target - based results
quick learning
teamwork
enthusiasm
attention to details
communication skills
creativity & innovation
efficiency
organization & planification
high standars
what will you do:
you will also play a vital role in all aspects of tipti’s success and this requires being a highly motivated, versatile, adaptable, and well-rounded leader. someone who can create and drive strategy, but also roll up their sleeves and get their hands to work.
monitor and respond to customers, shoppers, and other stakeholders across social media channels
solve customer issues using critical thinking, effective communication, and social customer service best practices
recognize and escalate high-profile customer issues
elevate the brand by using social media support best practices
identify opportunities and gaps in recommending proactive responses, shortcuts, and other social support content needs
stay up to date with the latest social media best practices and technologies
continued employment is contingent upon completion of a multi-week training program
about us
tipti – tiempo para ti (spanish translation for “time for you”) is a groceries & home essentials ecommerce with home delivery. the tipti business is based in our customers experience, accomplished by our specialized shopper team, that will fulfill our costumers home needs.
our values (in spanish):
liderazgo
colaboración
integridad
compromiso
pasión
diversidad
calidad
