care workforce
what you need:
3 + years call center experience in a workforce management environment, and/or
1+ years as a system administrator.
2 years’ experience for a fortune 500 company.
ability to gather and analyze statistical data and generate reports.
strong knowledge of microsoft excel, google suite, sql experience preferred.
ability to design/generate and implement systems necessary to collect, maintain and analyze data.
ability to prepare and present reports accurately and well within the time frame specified.
ability to maintain composure in critical situations and communicate effectively, both written and verbal.
display a high level of professionalism, integrity, and maturity.
detail oriented with good organization and time management skills.
strong interpersonal skills with the ability to work effectively with individuals at all levels.
intermediate to advance skills in microsoft office tools.
prioritization and sense of urgency abilities
what will you do:
manage the onboarding and offboarding process of personnel into various systems
maintain the structure, performance, and user permissions of various tools and telephony systems
manage changes in employee information via systems of record
manage agent attendance tracking and associated processes
manage requests to reset account passwords and troubleshoot system access levels
support, in partnership with others, schedule realignment activities in the verint workforce
manage, in accordance with policies and documented procedures, time off approvals
be able to understand and articulate how systems and processes interconnect, including dependencies
analyze and report historical data and trends
develop and improve processes and procedures
cultural fit
habilidades analíticas
proactividad
resultados basados en objetivos
aprendizaje rápido
trabajo en equipo
entusiasmo
atención a los detalles
habilidades de comunicación
creatividad e innovación
eficiencia
organización y planificación
altos estándares
sobre tipti
tipti s.a es una empresa de e-commerce orientada a la venta de productos de supermercado y tiendas especializadas a través de medios digitales y con entrega a domicilio. nuestro negocio se basa en la conexión entre un equipo de compradores especializados y los usuarios / consumidores que buscan cumplir con necesidades para su hogar.
nuestros valores:
liderazgo
colaboración
integridad
compromiso
pasión
diversidad
calidad
