Customer Success Consultant

Customer Success Consultant
Empresa:

Turnitin, Llc


Customer Success Consultant

Detalles de la oferta

Job Description Quito, Ecuador We are looking for someone who is passionate about education and technology, with a market:oriented mindset and who has integrity as a value to engage with customers in order to assist them to have the best possible implementation and use of Turnitin services. The candidate must have impeccable relational skills, along training, educational and managerial abilities. She or he will coordinate with users of Turnitin suite of services, assisting them in the implementation stage and in the subsequent years. The goal is to ensure successful adoption and integration of Turnitin solutions within universities and other customers, establishing strong and long:term partnerships. The role comes with enormous growth potential as we build out our overall Customer Success Team and Strategy. This professional will look after Ecuador and South:American Hispanic Countries.

Key Responsibilities

Engage institutional stakeholders in the planning of Turnitin services implementation during the first year, as well as subsequent years

Work with technical and teaching staff at the customer institution to help plan and facilitate rollout, provisioning and administering initial account creation.

Assessing training needs and carrying out training per the institutions priorities and needs.

Ensuring that customers reach a high level of confidence at implementing and using services, either in the onboarding and in the long:term relationship with Turnitin.

Track, analyze, and report metrics aligned with goals for onboarding, adoption, and retention, and adjust plans as needed

Collaborate with sales and support to ensure a successful and streamlined experience and smooth communication between teams

The goal is a consistent, excellent experience with both the product and Turnitin Qualifications

Essential

Passion for education and having integrity as a value

Fluent reading, speaking and writing Spanish

Fluent reading, speaking and writing English

2+ years of experience in client relationship management either as a PR, trainer, vendor account manager or technology specialist with the ability to collaborate with internal teams for the benefit of the customer

Proven capability in managing high level relationships within an institution

Excellent written and verbal communication

Proven training and or communication capabilities, to assess training needs and deliver compelling presentations

Ability to manage multiple projects concurrently

Organizational and project management skills for long:term, collaborative projects with institutions

Highly self motivated/committed professional who comfortably and efficiently works remotely and in fast paced environment

Extremely well organised

Ability to travel

Desirable

Experience in education as a lecturer, instructional designer, educator and faculty training will be highly regarded

Masters degree in any field of knowledge and communication skills are a plus

Familiarity with Edtech/Turnitin products

Knowledge of CRM systems

Knowledge of learning management systems, higher education systems,educational technology and institutional sales will be highly regarded

Additional Information

Turnitin is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status, domestic partner status, AIDS or HIV status, height, weight, or association with members of a protected class.

Please send Resume/CV in English

Ciudad: quito

Salario:Competitive

Salario:Competitive

Salario:Competitive

Salario:Competitive

Salario:Competitive

Salario:Competitive

Salario:Competitive

Salario:Competitive

Salario:Competitive

Salario:Competitive


Fuente: Tiptopjob_Xml


Área:

  • Tecnologías de la Información / Tecnologías de la Información en General

Requisitos


Conocimientos:

  • Access

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