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Job Description:
Aurea Success Principals are software engineers who couple their deep engineering acumen with the ability to interact directly with our customers. They are deeply technical, but they have the unique ability to couple that with exceptional communication skills. They are smart, driven, curious, and
empathetic, going out of their way to help customers and not resting until a problem is solved. They are given the cases Success Associates cannot solve, and relish the challenge that that presents.
What youll need:
You know how to prioritize based on business needs.
Advanced analytical, problem diagnosis, troubleshooting and resolutions skills
You can defuse any escalated customer situation.
You can effectively communicate technical solutions to non:technical customers.
You know the specifics of communications with end users as well as professional clients and distributors.
You are a team player, even if it is in a work from home environment.
Familiar with virtual environments and know how to troubleshoot them and set up virtual machines.
Required experience and education:
You have worked, at least three years, as a front:line agent in a high:volume contact center.
You have performed tech support tasks for B2C or B2B customers.
You need to be well versed in current software support practices and tools including: troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management
Fast learner, sharp thinking, investigative mind and true dedication to solve customer problems
Languages:
Strong oral/written communication skills in English is a must.
Additional languages are strongly preferred
German, French, Spanish, Russian, Czech, Cantonese and Thai
What we offer
A true fast paced environment where you will be measured on your performance and rewarded for it.
A career path allowing several levels up growth within support.
The option for technical certifications as you move up within the team.
Work from home.
Pay: 18/hr or 35K/year
40 hours/week
Location: Global (remote)
Were one of the few legitimate companies offering high:paying jobs that are 100 remote, work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.
However, it is important to note that while you will work as a contractor, these are long:term contracts that should be your only source of employment. You are not permitted to work additional jobs on the side. Please do not apply unless you are available to make this position your sole employment.
To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1 of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time : so we thank you in advance for your efforts.
Are you up for the challenge?
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