Assistant Coordinator For Student Success

Type of Appointment: Full-Time, ProbationaryCollective Bargaining Unit: Academic Professionals of California - Unit 4Job Classification: Student Services Professional IIAnticipated Hiring Amount:$4,610 -$4,916 per monthWork Hours: Monday – Friday 8:00am-5:00pmTHE DEPARTMENTThe Office of Student Success (OSS) provides leadership for multiple units focused on meeting the needs of Cal Poly Pomona's diverse student body. The OSS oversees the coordinator of academic advising initiatives; and the development and implementation of academic intervention programs to help students make timely progress toward degree completion. OSS provides oversight for academic and student success as related to academic policies, university advising, academic-related initiatives, and strategic planning. The office handles student petitions related to academic issues, including general academic petitions, late withdrawals, retroactive withdrawals, grade appeals, and academic renewal. OSS provides oversight for University Advising, the Bronco Advising Center, California Promise, E-Advising tools, First Year Experience (FYE), I Am First, Bronco Navigators, PolyTransfer Program, Bronco Scholars Program, the Learning Resource Center, Reading, Advising and Mentoring Program(RAMP), Testing Services, and STEM SUCCESS.DUTIES AND RESPONSIBILITIESAssist with Program Development & CoordinationAssist in coordinating and facilitating the I Am First program components including developing detailed programing and activities throughout academic yearAssist with preparing and submitting a comprehensive program proposal for I Am First for review and approval from department leadershipSupport with development and implementation of I Am First program; securing speakers; assists with program logistics; leading activities and presentationsAssist with overseeing daily operations of programs and be able to anticipate needsAssist with program materials purchasing; classroom and facilities reservations; campus dining and catering orders; as well as managing and processing timely payment of theseSupport with management and tracking of mentorship program including marketing, recruitment, matching, workshops, socials and ongoing support for mentees and volunteer faculty/staff mentorsSupport with planning and leading information sessions, presentations, campus visits for prospective, incoming, and continuing students and familiesSupport with tabling during New Student Orientations to promote I Am First programs and events for incoming students and familiesSupport with developing and coordinating programs and workshops to support the parents and families of first-gen college students.Assist with coordinating CPP First-Gen Week series of events, workshops and activities and fulfilling other requirements to maintain NASPA First-Gen Forward designationCollaborate with department communication specialists to successfully maintain a social media presence as well as leverage BillyChat bot technology to send strategic communication nudgesAssist department with marketing, communication and outreachSupport with tracking responding and triaging "Insight Flags."Advising/CoachingApply student development theory principles when working with studentsProvide coaching to identified student groupsMeet with students regarding emotional, behavioral, and/or academic concerns by coordinating initial meetings with students and utilize interpersonal, fact gathering, and analytical skills to determine the severity of the situation and respond accordinglyRefer students to campus programs and services when appropriateUtilize CPP Connect to create coaching campaigns, monitor academic progress, and respond to early alertsOutreach and TrainingCollaborate with department communication specialists to prepare marketing materials and maintain campus I Am First website.Help with drafting correspondence to various groups of prospective, incoming, and continuing studentsSupport with coordinating marketing efforts with other key departments who are communicating with prospective students to ensure the accurate and timely receipt of information about the I Am First ProgramProvide information to prospective students, incoming students, and parents about the benefits of the I Am First program.Support with designing, development, and implementation of training for relevant campus faculty and staff regarding the first-gen college student population.Assist with regular communication and contact with support staff, faculty, and other campus stakeholders to ensure alignment, transparency, and smooth operationsQUALIFICATIONSEquivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the two years of experience for positions with a major responsibility for professional career or personal counseling.Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures, and practices of the program area to which; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.Preferred QualificationsExperience with student affairs programming, basic experience with assessment activities, and understanding of student development theoryExperience working with under-represented, first generation, and transfer students.Demonstrates compassion for student needs as well as to faculty and the surrounding community, demonstrates patience, objectivity, responsiveness, and persuasiveness, independent decision-making skills are desired.The candidate communicates clearly through a variety of modes that includes: verbal, written and presentational, demonstrates effective listening skills.Ability to effectively interact with students from varied cultures and backgrounds.Equity, Diversity, and InclusionAt Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected, and can flourish to achieve their dreams of success. ? We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona's future as a university must be linked to the success of its Black community. More information about our campus initiatives can be found on the Office of Inclusive Excellence's website.Out of State WorkThe California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ .Background CheckCal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate's conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ .CSU Classification Salary RangeThis position is part of the APC bargaining unit. The CSU Classification Standards for this position are located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx. The CSU Salary Schedule is located on the following site:https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is: minimum $4,610 and maximum $6,556 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.Employment Eligibility VerificationCal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .Child Abuse/Neglect Reporting Act (CANRA)The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ .Security & Fire SafetyIn compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona's Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf.Pay Transparency NondiscriminationAs a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster .Reasonable AccommodationWe provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ******. For more information, go toEmployment Notices .Equal Employment OpportunityCal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement .Other NoticesFor other important employment notices, we invite you to visit Cal Poly Pomona's Employment Notices web page.