Clinical Case Manager-Ssp Iv

Type of Appointment: Full-Time, ProbationaryCollective Bargaining Unit: Academic Professionals of California – Unit 4Job Classification: SSP IVAnticipated Hiring Amount:$5,732 – $6,547 per monthWork Hours: Monday – Friday 8:00am-5:00pmTHE DEPARTMENTThis role would serve within the Division of Student Affairs, which supports leadership and administrative support to over twenty-five (25) units with over 300 career positions, an additional 700 students, and 50 limited staff due to the increasingly diverse student population of approximately 30,000 students at CPP. This role will work with the Assistant Dean of Health and Wellbeing to manage student cases, create action plans for students, triage concerns, and make appropriate referrals to campus resources to support the wellness and success of students of concern. This role will be co-located within Counseling & Psychological Services (CAPS).DUTIES AND RESPONSIBILITIESClinical Case Management, Referrals, and Support ServicesProvides inclusive, compassionate, and student-centered clinical case management and linkage support to students who engage with CAPS to appropriate clinical providers and holistic resources, including medical providers and social assistance programs.Provides regular phone, virtual, or in-person student case management meetings.Works with students to develop student-centered care plans, which may include employing various psychosocial and behavioral techniques (e.g., behavioral activation, problem-solving, goal-setting, motivational interviewing, harm-reduction techniques, and risk assessment) and provides appropriate linkage support follow-up to students.Tracks students who still need to follow up with treatment recommendations and works with CAPS providers to determine the need for additional clinical follow-up and observed behaviors to follow recommended treatment plans.Encourages and assists students to effectively use on-campus support services, including, but not limited to, Student Health Services and the Care Center.Works closely with the CAPS clinical team, assessing student needs based on therapists' brief triage assessment, crisis management support, intake assessment outcomes, and/or clinical recommendations from students' individual and/or group therapy participation.Connects with students to gauge interest in CAPS services and refer students to CAPS intake assessment as appropriate.In connection with providing linkage support services to students engaging with CAPS services, contacts outside agencies and providers, hospitals, University Police, and emergency contacts when necessary.Maintains confidential student records and tracks student progress in electronic medical records system.Responds to requests for and actively participates in case consultation questions from CAPS mental health professionals and campus partners, including but not limited to participating in CAPS clinical consultation meetings.Consult with campus partners on supporting linkage efforts for students facing basic needs, insecurities, or other distress-related distress that impact personal and academic success.Consults regularly with Health & Wellbeing cluster partners, providing updates on CAPS services and off-campus provider resources such as psychiatry and medication management.Serves as a point of contact for campus community members seeking consultation and advice about mental health services available to students on and off campus.Assists students seeking to withdraw for mental health reasons by coordinating with providers and campus partners.Provide regular updates to CAPS staff regarding linkage options, partnership changes, and resource opportunities available to students.Case Management Linkage and Support SystemDevelop a research-based sustainable linkage and support system for students to effectively access appropriate clinical providers beyond CAPS.Develop relationships with off-campus providers, agencies, and allied professionals to build a functional network of support for students.Host networking events for local providers and campus partners to help provide a range of CAPS services, show students how to connect with CAPS, and how to refer to appropriate providers.Develop and maintain a mental health resource guide to be used by CAPS and other key campus partners.Develops and delivers specialized curriculum and training programs as requested by campus departments based on their needs, departmental trends, and experiences with students.Plans and implements publicity/marketing to promote Counseling & Psychological Services.Coordinates programs to support at-risk students, including exploring new and innovative ways to engage students, faculty, and staff.Assessment & EvaluationAssisted in collecting assessment data and preparing reports and presentations on aggregate Case Management usage data, including services provided and students served.Assists in initiating and contributing to efforts to assess student linkage outcomes and develop strategies for improved services, programs, and communication.Assists in assessing outcomes and developing strategies for improved services, programs, and communications.Assists with CAPS training program modules that help unlicensed and early career professionals develop effective approaches to supporting case management and linkage efforts.Other Duties as AssignedPerforms other duties as assigned incidental to the nature of the position or appropriate to the missions of the Care Center, Counseling & Psychological Services, the Division of Student Affairs, and the university.Represent the department through committees, services on campus, community, and professional development identified by the incumbent and agreed upon with the supervisor.Supports the Division of Student Affairs on collaborative initiatives supporting and advocating for students.QUALIFICATIONSEquivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.The following knowledge and abilities, as well as those listed at lower levels in the Student Services Professional series, are required for appointment to this classification. Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master's degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.Preferred QualificationsMaster's degree in Social Work, Marriage and Family Therapy, Counseling, or related field.Experience and demonstrated committed to student or client-oriented services that uphold justice, equity, diversity, and inclusion.Experience in the assessment of and ability to work in high-risk and traditionally underserved populations, and students presenting with sever and complex mental health concerns.Advanced intervention skills, including evidence-based case management approaches.Experience working with and commitment to addressing the mental health needs of a highly diverse student campus population.Effective verbal and presentation skills, computer literacy.Working knowledge of applicable laws and standards of professional conduct.Expertise working collaboratively with on and off campus providers and partners.Effective skill sin communicating with a multi-disciplinary team in a confidential clinical setting, and the ability to consult effectively in individual and group settings.Working knowledge of development and relevant mental health concerns of colleges students including dual diagnoses.Licensed or license eligible (LCSW, LMFT, or LPCC).Previous experience working in a university counseling center.Knowledge of the higher education setting and Student Affairs.Understanding of the application of FERPA and other applicable laws and policies within higher education.Manage workload with multiple priorities and projects with frequent interruptions and changes.Out of State WorkThe California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at Background CheckCal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check).The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate's conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for.For more information, go to .Employment Eligibility VerificationCal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at Abuse/Neglect Reporting Act (CANRA)The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at & Fire SafetyIn compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona's Annual Security Report and Annual Fire Safety Report are available for viewing at: and Transparency NondiscriminationAs a federal contractor, Cal Poly Pomona will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster .CSU ClassificationThis position is part of the CSUEU bargaining unit, the CSU Classification Standards for this position are located on the following site, The CSU Salary Schedule is located on the following site: . The classification salary range for this position according to the respective skill level is minimum $5,732 and maximum $8,176 per month. Please refer back to the anticipated hiring range for the appropriate salary rate for this particular position.Reasonable AccommodationWe provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ******. More information is available at: Poly Pomona is an Equal Opportunity Employer. The University subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: and at .Other NoticesFor other important employment notices, we invite you to visit Cal Poly Pomona's Employment Notices web page.